Tech Support In Your Home Without The Wait

What is Remote Assistance?

Remote Assistance is a service we provide that allows us to connect to your device remotely from our office. This way you won’t have to wait for a technician to drive to you. Instead, we can immediately help solve your problem. Now you can get assistance from the comfort and privacy of your own home.

 

Using our Remote Assistance services, we can help you with many issues while saving you time and money. With your permission, we will have one time access to your computer. We will view your screen and control your device without ever setting foot in your home. Once we have solved all your problems, we will disconnect and no longer have any access to your device.

This is a fast and cost effective service we can provide anytime you have a problem, or routinely to tune up your device to avoid costly repairs in the future.

What we can do with Remote Assistance

  • Connect to a specific laptop, desktop, server, or tablet
  • Solve software and driver issues
  • Install new or update existing software
  • Teach you to use new software or devices
  • Check the overall health of your system
  • Antivirus management
  • Maintenance and diagnostics

TeamViewer is the software we use for Remote Assistance. If you don’t already have it installed, you can download it now or we can send you a link. It is free for personal use, so after we have assisted you, you can continue to use it to access your own device remotely.